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Terms & Conditions

AccessAble Vision Last updated: May 2026

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1. Introduction

 

These Terms and Conditions govern the use of services provided by AccessAble Vision. By booking and participating in any of our services, you agree to the terms outlined in this policy. Please read carefully before proceeding.

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2. Services

 

AccessAble Vision provides technology training services to individuals, including but not limited to:

  • Face-to-face sessions within serviced areas of Sydney

  • Telehealth remote sessions available Australia-wide

  • Initial 1-hour Planning Sessions

  • Ongoing Technology Training Sessions

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3. Bookings

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  • All bookings must be made in advance through our booking process.

  • A free 15-minute consultation is required prior to purchasing any package to confirm service availability and suitability.

  • Bookings are confirmed once payment has been received or a payment arrangement has been agreed upon.

  • AccessAble Vision reserves the right to decline a booking if the service is not suitable for the client's needs.

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4. Travel Policy

 

AccessAble Vision offers face-to-face training sessions within the Sydney metropolitan area. To cover travel costs and e-toll charges, the following zone-based travel charges apply based on travel from Greystanes, NSW 2145:

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  • ​Zone 1: 0 to 7km - $0

  • Zone 2: 7km to 10km - $10

  • Zone 3: 10 to 15 - $20

  • Zone 4: 15 to 20 - $25

  • Zone 5: 20 to 30 - $30​

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Please Note:

  • Travel charges are calculated based on the distance from our base location to the client's session address.

  • Travel fees will be clearly itemised on your invoice so you always know what you're being charged.

  • Travel charges are in addition to the cost of your training session.

  • For locations outside of 30km, please contact us to discuss availability and applicable travel charges.

  • Telehealth sessions are available Australia-wide and do not incur any travel charges.

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NDIS Clients

  • Travel charges are a recognised support cost under the NDIS.

  • NDIS clients are encouraged to check with their plan manager or support coordinator to confirm travel costs can be claimed under their plan.

  • Travel charges will be invoiced separately and in accordance with the NDIS Pricing Arrangements and Price Limits.

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4. Payments

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  • Payment is due within 3 days of the invoice date unless otherwise agreed.

  • We accept cash and card payments in person.

  • All prices are listed in Australian dollars (AUD).

  • Invoices will be issued for all payments received.

  • Failure to make payment within the agreed timeframe may result in the suspension of future bookings.

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5. Cancellations & Rescheduling

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  • We understand that circumstances change. We kindly ask for at least 24 hours notice if you need to cancel or reschedule your session.

  • Repeat cancellations made with less than 24 hours notice may be charged the full session fee.

  • No-shows without prior notice may be charged the full session fee.

  • AccessAble Vision reserves the right to cancel or reschedule sessions due to unforeseen circumstances. In this case, clients will be notified as soon as possible and offered an alternative appointment at no additional cost.

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6. Telehealth Sessions

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  • Clients accessing Telehealth sessions are responsible for ensuring they have a suitable device, stable internet connection, and a quiet environment for the session.

  • Technical difficulties on the client's end that result in an incomplete session may not be eligible for a refund or reschedule unless agreed upon at AccessAble Vision's discretion.

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7. Client Responsibilities

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  • Clients are responsible for providing accurate information at the time of booking.

  • Clients are expected to arrive or be available on time for their scheduled session.

  • Respectful communication is expected at all times. AccessAble Vision reserves the right to end a session if a client behaves in a way that is inappropriate or unsafe.

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8. Intellectual Property

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  • All training materials, resources, handouts, guides, and content created and provided by AccessAble Vision are the intellectual property of AccessAble Vision and are protected under the Copyright Act 1968 (Cth).

  • Materials provided during sessions are for the personal use of the client only and must not be reproduced, shared, distributed, sold, or used for commercial purposes without prior written consent from AccessAble Vision.

  • Clients must not record sessions — whether by audio, video, or any other means — without the express written permission of AccessAble Vision.

  • Any unauthorised use of AccessAble Vision's materials or content may result in legal action.

  • Feedback, suggestions, or ideas provided by clients in relation to our services may be used by AccessAble Vision to improve our offerings without any obligation to the client.

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9. Australian Consumer Law (ACL)

 

AccessAble Vision operates in accordance with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Under the ACL, clients are entitled to the following consumer guarantees:

  • Guarantee of due care and skill — Our services will be delivered with reasonable care and skill.

  • Guarantee of fitness for purpose — Our services will be fit for the purpose for which they are supplied, as agreed upon during the consultation process.

  • Guarantee of reasonable time — Services will be delivered within a reasonable timeframe as agreed at the time of booking.

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If our services fail to meet these guarantees, clients may be entitled to a remedy, which may include a resupply of the service or a partial or full refund depending on the circumstances. Please contact us directly in the first instance to resolve any concerns.

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10. Refunds

 

In accordance with the Australian Consumer Law:

  • Refunds will be considered where a service has not been delivered as agreed or does not meet consumer guarantees.

  • Change of mind does not entitle a client to a refund.

  • Refund requests must be made in writing within 7 days of the session date.

  • AccessAble Vision will assess each request fairly and respond within 5 business days.

  • Approved refunds will be processed within 14 days via the original payment method where possible.

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11. Misleading & Deceptive Conduct

 

AccessAble Vision is committed to honest and transparent communication in accordance with the ACL. We will not engage in misleading or deceptive conduct in the promotion or delivery of our services. All pricing, service descriptions, and outcomes will be represented accurately and honestly.

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12. Unfair Contract Terms

 

These Terms and Conditions have been prepared in accordance with the unfair contract terms provisions of the ACL. Nothing in this agreement is intended to exclude, restrict, or modify any rights that clients are entitled to under Australian law.

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13. Privacy

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  • AccessAble Vision is committed to protecting your personal information in accordance with the Australian Privacy Act 1988.

  • Personal information collected during the booking process will only be used to deliver and improve our services.

  • Your information will not be shared with third parties without your consent, except where required by law.

  • You may request access to or correction of your personal information at any time by contacting us directly.

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14. NDIS Clients

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  • AccessAble Vision welcomes clients who are self-managed or plan-managed NDIS participants.

  • It is the client's responsibility to ensure that technology training is an approved support within their NDIS plan.

  • AccessAble Vision is not responsible for any issues arising from a client's NDIS plan or funding.

  • AccessAble Vision will provide invoices and documentation in a format suitable for NDIS claiming upon request.

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15. Limitation of Liability

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  • AccessAble Vision will take all reasonable care in delivering services; however, we are not liable for any loss, damage, or injury arising from the use of our services, except where required by Australian Consumer Law.

  • We do not guarantee specific outcomes from training sessions as progress depends on individual effort and circumstances.

  • To the extent permitted by law, our liability is limited to the resupply of the service or a refund of the amount paid for the affected session.

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16. Dispute Resolution

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  • In the event of a dispute, we encourage clients to contact us directly in the first instance so we can work toward a fair resolution.

  • If a resolution cannot be reached, clients may contact NSW Fair Trading or the Australian Competition and Consumer Commission (ACCC) for further assistance.

  • AccessAble Vision is committed to resolving all disputes promptly, fairly, and in good faith.

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17. Changes to Terms and Conditions

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  • AccessAble Vision reserves the right to update these Terms and Conditions at any time.

  • Clients will be notified of any significant changes. Continued use of our services following notification constitutes acceptance of the updated terms.

  • The most current version of these Terms and Conditions will always be made available upon request.

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18. Governing Law

 

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising under these terms will be subject to the jurisdiction of the courts of New South Wales.

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19. Contact Us

 

If you have any questions about these Terms and Conditions or wish to make a complaint, please don't hesitate to get in touch with us directly at info@accessablevision.com.au or +61411 552 383.

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ABN: 83 871 017 557

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