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Privacy Policy

AccessAble Vision Last updated: May 2026

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1. Introduction

 

AccessAble Vision is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the:

  • Privacy Act 1988 (Cth)

  • Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act

  • Spam Act 2003 (Cth)

  • Do Not Call Register Act 2006 (Cth)

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By engaging with our services, you agree to the collection and use of your information as outlined in this policy.

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2. Who We Are

 

AccessAble Vision is a technology training service provider based in Sydney, New South Wales, Australia, offering face-to-face and Telehealth sessions to individuals Australia-wide.

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3. What Personal Information We Collect

 

We may collect the following types of personal information:

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Contact & Identity Information

  • Full name

  • Phone number

  • Email address

  • Suburb and postcode

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Booking & Service Information

  • Preferred session type (in-person or Telehealth)

  • Availability and scheduling preferences

  • Technology devices used

  • Training goals and needs

  • Notes from sessions where relevant

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Financial Information

  • Payment records and receipts

  • Invoice history

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Health & Accessibility Information

  • Accessibility requirements or preferences relevant to delivering our services

  • Information about vision or other conditions shared voluntarily by the client to help us tailor our support

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NDIS Information (where applicable)

  • NDIS participant number

  • Plan manager or support coordinator contact details

  • Funding and plan details relevant to our services

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Optional Information

  • How you heard about us

  • Emergency contact name and number (for in-home visits)

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We only collect information that is necessary to deliver and improve our services.

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4. How We Collect Your Information

 

We collect personal information in the following ways:

  • Through our booking form or consultation process

  • During face-to-face or Telehealth sessions

  • Via email, phone, or text message communication

  • Through our website (if applicable)

  • From third parties such as support coordinators or plan managers, with your knowledge and consent

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5. How We Use Your Information

 

Your personal information is used to:

  • Confirm bookings and deliver our services

  • Communicate with you about appointments, invoices, and updates

  • Tailor our training sessions to your individual needs and goals

  • Process payments and maintain financial records

  • Meet our legal and regulatory obligations

  • Improve the quality of our services

  • Contact you with relevant information about our services (with your consent)

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We will never use your information for purposes unrelated to the delivery of our services without your explicit consent.

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6. Sensitive Information

 

Some information we collect, such as health or disability-related information, is classified as sensitive information under the Privacy Act 1988. We will only collect sensitive information with your consent and where it is reasonably necessary to deliver our services. This information is treated with the highest level of care and confidentiality.

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7. How We Store & Protect Your Information

 

AccessAble Vision takes the security of your personal information seriously. We take the following steps to protect your information:

  • Personal information is stored securely, whether in digital or physical form

  • Access to your information is restricted to authorised personnel only

  • Digital records are protected by passwords and appropriate security measures

  • Physical records are stored in a secure location

  • We regularly review our security practices to ensure your information remains protected

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We will retain your personal information for as long as it is needed to deliver our services or as required by law, after which it will be securely destroyed or de-identified.

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8. Disclosure of Your Information

 

AccessAble Vision will not share, sell, or disclose your personal information to third parties without your consent, except in the following circumstances:

  • Service delivery — where a third party assists in delivering our services (e.g. a Telehealth platform provider), and only to the extent necessary

  • NDIS — where information is shared with your plan manager or support coordinator as part of your NDIS supports, with your knowledge and consent

  • Legal obligations — where we are required by law to disclose information to government agencies or law enforcement

  • Safety — where we reasonably believe disclosure is necessary to protect the health or safety of you or another person

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Where information is disclosed to third parties, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles.

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9. Marketing Communications

 

AccessAble Vision may from time to time send you information about our services, updates, or promotions. In accordance with the Spam Act 2003 and the Do Not Call Register Act 2006:

  • We will only contact you for marketing purposes with your consent

  • Every marketing communication will include a clear option to unsubscribe or opt out

  • We will honour all opt-out requests promptly

  • We will not contact numbers listed on the Do Not Call Register for unsolicited marketing purposes

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You can withdraw your consent to receive marketing communications at any time by contacting us directly.

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10. Accessing & Correcting Your Information

 

Under the Australian Privacy Principles, you have the right to:

  • Request access to the personal information we hold about you

  • Request that we correct any information that is inaccurate, incomplete, or out of date

  • Request that we delete your information where it is no longer needed, subject to our legal obligations

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To make a request, please contact us directly. We will respond to all requests within a reasonable timeframe and at no cost to you unless the request is complex or requires significant resources, in which case we will notify you in advance.

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11. Anonymity & Pseudonymity

 

Where practicable, you have the option to interact with us anonymously or using a pseudonym. However, please note that this may limit our ability to deliver certain services or respond to your enquiries effectively.

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12. Cross-Border Disclosure

 

AccessAble Vision primarily operates within Australia and stores information within Australia. In the unlikely event that personal information is disclosed to an overseas recipient (for example, through the use of an overseas-based software platform), we will take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles.

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13. Data Breaches

 

AccessAble Vision complies with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988. In the event of a data breach that is likely to result in serious harm to you, we will:

  • Contain the breach as quickly as possible

  • Assess the risk of harm to affected individuals

  • Notify the Office of the Australian Information Commissioner (OAIC) as required

  • Notify affected individuals promptly with information about the breach and recommended steps to protect themselves

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14. Children's Privacy

 

Where services are provided to individuals under the age of 18, we require consent from a parent or legal guardian before collecting personal information. We take additional care to protect the privacy of minors and will only collect information that is necessary to deliver the agreed services.

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15. Complaints

 

If you believe we have not handled your personal information in accordance with this Privacy Policy or the Australian Privacy Principles, you have the right to make a complaint. Please follow the steps below:

  1. Contact us directly — We ask that you contact us in the first instance so we can work to resolve your concern promptly and fairly.

  2. Written response — We will acknowledge your complaint within 5 business days and aim to provide a full response within 30 days.

  3. Office of the Australian Information Commissioner (OAIC) — If you are not satisfied with our response, you may lodge a complaint with the OAIC at:

    • Website: www.oaic.gov.au

    • Phone: 1300 363 992

    • Mail: GPO Box 5218, Sydney NSW 2001

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16. Changes to This Privacy Policy

 

AccessAble Vision reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version of this policy will always be made available upon request. We encourage you to review this policy periodically.

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17. Contact Us

 

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us directly at info@accessablevision.com.au or +61411 552 383.

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By engaging with AccessAble Vision's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described above.

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